Sunita heads the administration for an appliance brand that sells kitchen chimneys. She ensures smooth operations in their showrooms and demo zones set up across the four cities they operate. Sunita’s company operates in Bangalore, Chennai, Hyderabad and Visakhapatnam. The company runs eight showrooms and twenty demo zones set up across various malls.
While the sales are improving, the company can’t scale their business as they have technicians for chimney installations in these cities only. Sunita earlier tried to utilise the services of local technicians. However, it resulted in several quality complaints. The e-commerce players are offering to sell the chimneys across the country only if the installation is smooth.
Similarly, the companies like TV manufacturers and other electronic appliances have to restrict their operations as they can’t scale the TV installations beyond the base locations.
What is needed to Scale a business that requires installation?
To scale a business that requires installation, companies need to have a skilled and trained workforce across the locations. Companies need systems and processes to manage the installation requests like chimney installation and TV installation. The companies earlier had only two options:
- Hire the workforce and train them.
This option requires the companies to invest in recruitments along with setting systems and processes. The entire process takes time, investment and effort.
- Partner with the local handyman professionals.
This option comprises the quality as every technician offers the installations like chimney installation and TV installation in their way. Companies also have to arrange for petty cash as accounting is ambiguous.
How do leading brands operate their installation services?
The leading brands focus on their core business and outsource the installation services to an expert handyman outsourcing partner like Easy Fix. The outsourcing arrangement provides the companies flexibility to spread the operation to new locations, sell anywhere across the country using online and e-commerce channels with a control on the quality of installations.
Some of the best brands in India use the services of Easy Fix to offer installations like Chimney installation and TV installation. Easy Fix team works as an extended arm of the brand’s service team, offering consistent service and installation quality to the end customers.
How Easy Fix Does it?
Easy Fix has more than a decade of experience in offering handyman outsourcing services. They work with top corporations in niche areas like TV installations, chimney installations, other installations, repair, EV charging, rooftop solar, furniture, gym equipment, modular kitchen appliances, repair and maintenance. Here is how Easy Fix offers outsourcing services.
- Recruits Skilled and Verified Technicians
Easy Fix hires skilled technicians who undergo comprehensive background checks. Customers are rest assured with every technician who visits them.
- Training to offer Brand level Service
The technicians are offered regular training across 40 training centres spread across the country. Training ensures the technicians provide a consistent service like chimney installation and TV installation in line with the customer expectations from the brand.
- Operations Across the Country
Easy Fix offers services in more than 341 cities across the country. Brands get complete flexibility to choose the locations as per their business plans.
- Proprietary Apps and Tools
Technicians use the proprietary mobile app to stay abreast of every service request. Brands get access to apps and portals to track every order, access invoices and view dashboards for making informed decisions.
- Guaranteed Service
Easy Fix offers guaranteed service to every request with an assured timeline. The pricing remains the same across all locations, with a 99.99% API and dashboard uptime.
- Audit and Continuous Improvements
Every order goes through an audit process for constant improvement.
How to avail of the Easy Fix services?
Brands can get in an annual agreement with Easy Fix and start offering the state of the art services to their customers. Easy Fix also offers a demo in the live business environment.
